Outsell Associates listen for and convey an understanding of our internal and external customers’ needs, problems and feedback. We consistently work to align Outsell’s services to meet their needs. We seek input from other Outsell elements to find the best solution to a customer’s problem.
We strive to anticipate and address potential customer problems; we convey accurate and realistic expectations and reset them in a timely manner when necessary. We recognize that we have both internal and external customers whose needs must be kept in mind. We interact courteously with internal and external customers in all situations.
We strive to do our best at all times, exceed expectations and continually improve. We thoroughly understand the products and services of our element and the relationship with other products and services provided by Outsell.
We understand our customer’s needs and desires and clearly communicate our expectations to all involved. We allow adequate time for preparation, testing and review before delivering a product or service.
We also know that it is important for us to set realistic expectations for customers and team members alike. We follow through to make sure our product or service has met our customer’s need and we continually strive to improve our offerings.
Outsell Associates foster an environment of caring by supporting and encouraging our coworkers’ personal and professional development. We do this through beneficial feedback, reality checks, and even supportive humor.
We listen and show understanding when team members share their personal ups and downs and we respect their confidences and privacy. We extend our caring into the community‐at‐large by offering personal time and resources to those in need.
Outsell associates willingly take on responsibilities that support the team’s work. We share credit for successes and responsibility for problems. We build relationships with others through giving supportive feedback, sharing ideas and skills and helping out when needed. We also encourage the participation of other team members. We openly and thoughtfully address conflicts or misunderstandings that negatively affect our team’s performance or cohesion. We recognize and include all of Outsell as “the team”.
Outsell Associates use their creativity, resourcefulness and out‐of‐the‐box thinking to resolve problems or add value to a situation, product or service. We challenge entrenched thinking, and encourage adapting and applying ideas that exist in one realm to our realm. We provide thought leadership to our industry through our inspired and original approaches to issues.
We identify problems or opportunities and act on them before being directed to do so. Outsell associates can act and make well thought‐out decisions to address issues or create opportunities on our own. We are aware of people and activities outside of our immediate purview and coordinate with them when appropriate. We encourage ourselves and others to seize opportunities to enhance, redefine or improve a situation while aligning with element or team goals.
We unambiguously accept responsibility for our problems or mistakes and accept and share realistic credit for successes. We communicate expectations clearly, are transparent in our decision‐making and hold others accountable for their actions.
We keep our promises and commitments. We challenge behavior that conflicts with Outsell’s value and act with the highest ethical standards in dealing with internal and external customers.