Leadership

Aaron Jerdee

VP, CUSTOMER SUCCESS Aaron leads the Outsell Customer Success team that supports our more than 1500 clients and boasts industry leading retention. Aaron started at Outsell 9 years ago, as a Customer Success team member and grew to Sales eventually becoming a Regional Sales Manager and leading a highly productive sales team. Aaron has spent the past 13 years in marketing and brings a unique combination of Customer Service, Dealer Operations, and Leadership to our growing Customer Success team.

Anthony Gjonaj

VP, SALES

Anthony Gjonaj leads the Direct Sales teams, helping further accelerate Outsell’s historic growth and establish consistent sales process and operations. He comes to Outsell with over 15 years of automotive experience, including sales and dealer relationship leadership positions at both AutomotiveMastermind and Cars.com. Prior to coming to Outsell, Anthony was the Director of Dealer Relations at AutomotiveMastermind. His favorite color is blue, and loves cooking and golf. 

Chris Johnson

VP, DEVELOPMENT

Chris brings more than two decades of leadership experience to Outsell. Previously, he managed the development and delivery of the first Web-enabled Enterprise Resource Planning (ERP) application suite at Lawson Software, and served as the Director of the Development organization for the Governance, Risk, and Compliance business of Thomson Reuters.

Christine Worthington

VP, REVENUE & CUSTOMER SUPPORT OPERATIONS

Christine Worthington brings extensive experience in operations to her role. As Vice President of Revenue & Customer Support Operations, she leads strategic initiatives aimed at optimizing revenue generation processes while ensuring exceptional customer satisfaction. With a proven track record of enhancing efficiency and profitability, Christine excels in aligning sales, marketing, and customer service efforts to achieve tangible results. Her dedication to innovation and commitment to excellence are the driving forces behind her team’s mission to achieve sustainable growth and prioritize customer-centricity.

Gary Marcotte

SVP, CUSTOMER ENGAGEMENT INNOVATION

Throughout Gary’s 35+ years in Automotive, he has been part of many ground-breaking initiatives, including in the early 1990’s, the launch of Lexus Certified Preowned. He was the long-time leader of Marketing for AutoNation, and since leaving in 2011, has advised many innovative automotive marketers. In his role at Outsell, he helps guide the development process, Product Innovation, and other Strategic growth initiatives.

John Clavadetscher

PRESIDENT

John Clavadetscher adds to the company’s customer engagement expertise a depth of automotive experience and a track record of digital transformation accomplishments. A founding team member at Cars.com, he led the company’s go-to-market and customer-first sales efforts for nearly two decades. Clavadetscher joins Outsell from Cooler Screens Inc., where he was also a founding team member.

John Degnan

VP OF MAJOR ACCOUNTS

John leads Outsell’s growing Sales organization that continues to expand sales even through challenging times. John has nearly 30 years in automotive media, leadership, dealer sales/support, including very successful careers at IHeart Media, CBS, Sinclair Broadcasting and others. At Outsell, John helped launch our Direct to Dealer team that is now an integral part of the organization with a dedicated focus to dealer groups. He was also involved in helping the Dealer Success Team drastically improve Outsell’s retention. John’s rich experience includes leading our Major Account Team as Vice President where he helped launch the Dealer Group Omnihub™ and other groundbreaking Outsell products.

Jon Ochetti

CHIEF FINANCE OFFICER

With over twenty years of experience, Jon has an extensive background in strategic planning, product and business analysis, profit optimization, planning processes, financial systems, and corporate integration. Prior to joining Outsell, he was Vice President of Business Strategy and Financial Planning and Analysis at Star Tribune Media Company.

Justin Kramer

VP, STRATEGIC PARTNERSHIPS

Justin leads our OEM Partnership business that includes strategic white label relationships along with other growing projects that activate OEM data with their dealerships. Justin has over 25 years of automotive experience starting with Ford Credit where he held a variety of leadership roles including training, customer service and sales. Justin’s experience at Outsell includes leading Customer Success and starting the Outsell Caring Committee. Most recently Justin led the large and successful Chevrolet and Agency720 partnership.

Nicolle Lamb

VP, MARKETING

Nicolle brings a wealth of automotive expertise and a proven track record of marketing excellence to Outsell. With notable roles at industry giants like Epsilon/Aspen Marketing and Cars.com/Dealer Inspire, Nicolle has consistently delivered impactful strategies and results-driven campaigns. Before her tenure at Outsell, she charted her path as an entrepreneur, founding Lane Marketing, a highly successful marketing consultancy, and WINGS Coaching, a platform dedicated to empowering women through mentorship and leadership development.

Pam Dixon

VP OF PEOPLE & ORGANIZATIONAL DEVELOPMENT
For over two decades, Pam has served organizations in a variety of industries as a trusted and respected HR and OD Leader. She approaches organizational challenges with curiosity, a systems lens, and an insatiable drive to find optimal solutions, while fostering collaboration and creative problem solving. Pam earned a PhD in Human Resources and Organizational Development from Colorado State University and maintains certifications in change and transition management, mediation, and HR program evaluation.

Rob Duran

VP, PROGRAM MANAGEMENT

Rob oversees our program management portion of the business, working with our program partners to ensure the business runs smoothly and to the highest caliber of service and performance. Rob has been with Outsell for nine years and has continued to see exceptional growth with our programs. He came to the organization with over 25 years of Marketing and Account Management experience.

Roger Noden

VP, DEVELOPMENT

Roger leads Outsell’s growing Software Development organization. Roger brings over 30 years of software development experience to Outsell including real-world knowledge across a broad range of technologies from desktop to browser to mobile and on-prem. to cloud platforms. Prior to joining Outsell, Roger worked as a consultant at several Fortune 100 companies, including Microsoft, delivering major customer-driven project initiatives.

 

Sami Hodsdon

VP, PROGRAM OPERATIONS

Sami runs the Program Operations team that supports the onboarding and maintenance of clients while ensuring successful delivery of communications across multiple media channels. She started her career at Outsell in 2006 and over the years grew into the role of Director of Program Services. As a Director, she developed a strong team and led the operational requirements for the successful implementation of our new content management system.