Between email, direct mail, even social media, today's vehicle owners and shoppers are inundated with information.
Lasting customer relationships start with cutting through the clutter - and that takes meeting consumers where they are.
Maybe the task seems daunting, but not when Al can do the work for you, Using Outsell's customer engagement data, text message notifications from Outsell and TruVideo reach new customers for your dealership.
Combing consumer lifecycle stages and interests, Outsell produces text message contact lists for outreach via TruVideo.
Outsell does the modeling and data mining to automatically send out relevant text messages on your behalf to specific customers
If customers reply with interest, you can have a one-on-one conversation and move them down the funnel for sales or service.
For each campaign, dealer can configure whether replies and/or videos are enabled. Outbound messages auto adjust.
The technology supports both sales and service campaigns, reaching customers at a variety of lifecycle stages.
Text messaging creates the highest intended service loyalty (60%) among communication channels.
Customers who text with their dealership report the best customer experience (+27 points compared to email).
Text messaging yields a higher Net Promoter Score than any other method of consumer engagement.
37% of customers prefer text messaging, yet only 12% of dealerships have implemented the technology.