Between email, direct mail, even social media, today's vehicle owners and shoppers are inundated with information.
Lasting customer relationships start with cutting through the clutter - and that takes meeting consumers where they are.
Maybe the task seems daunting, but not when Al can do the work for you, Using Outsell's customer engagement data, text message notifications from Outsell and TruVideo reach new customers for your dealership.
The technology supports both sales and service campaigns, reaching customers at a variety of lifecycle stages.
Text messaging creates the highest intended service loyalty (60%) among communication channels.
Customers who text with their dealership report the best customer experience (+27 points compared to email).
Text messaging yields a higher Net Promoter Score than any other method of consumer engagement.
37% of customers prefer text messaging, yet only 12% of dealerships have implemented the technology.