Outsell's COVID-19 Strike Force Resources

As the automotive industry and organizations around the globe work toward altering their sales and marketing strategies in this unprecedented time, Outsell has generated and curated some resources for navigating these extraordinary unchartered waters.

Product Updates

How Can Outsell Help?

Enhancements

Recent product updates are designed to enable Outsell’s dealer and OEM customers to reduce their overall expenses. We are working to improve automation to allow dealerships to operate more efficiently, integrate sales and service more deeply to streamline and improve communications, and balance urgent, short-term messages with long-term engagement that drives immediate business, while enhancing loyalty. Messaging adjustments to demonstrate dealer sensitivity during this time, as well as leadership showcasing new ways to shop and service, is an immediate goal for all our customers.

Added “Important Update” to every dealer communication message.
Implemented CRM Integration at vendor pass-through cost to integrate all communications into Dealer CRM for Vin Solutions customers.
Expanded, improved and relaunched proprietary Buyer Detection to send alerts to dealers in real time when “in-market” shoppers are detected.
Launched new Stimulus Packages at reduced contract costs

Thanks Dom and the entire staff at Outsell! We had two days of almost no sales and very little traffic due to all the shutdowns, and my GM suggested we look at using Outsell. I signed in that morning and found multiple leases that weren’t being followed up with and within a few hours had four deals sold and three went home that day. This will be our main sales tool throughout this crisis and beyond. Thank you again!!

-Tony Sorensen, New Car Manager, Honda Cars of Bellevue

Best Practices

Dealership Examples

These dealers are proactively informing consumers during this time of crisis, while also continuing to communicate and engage them in today’s more virtual environment.

Social Distancing with a Smile – Ken Garff
Enhanced Sanitation – Asbury Automotive Group
Virtual Sales & Drop-Off – Toyota of Irving
Virtual & At-Home Test Drives – Luther Automotive
Drop-Off & At-Home Service – Longo Toyota
24-hour Service – Paragon Honda
Proactive Outreach – Mercedes-Benz of Easton – Germain Motor Company

Outsell

We are dedicated to ensuring business continuity for our customers and partners and are actively creating content to provide innovative best practices during this difficult time.

Industry

Articles, videos, and survival guides are dominating every resource out there for the auto industry, including from vendors. Here are a few we’ve seen.

Insights

Outsell

We are committed to sharing as many insights as possible as we navigate this difficult time together.

Industry

Around the industry, well-known dealers, thought leaders, and influencers are coming together as one community to offer resources to help one another.

Personal Wellness

During this period of intense vulnerability and uncertainty, feelings of anxiety, worry, and even fear may rise up. Here are some resources to consider related to your health & well being.