This panel discussion will explore how improved customer experience can help dealers succeed in a competitive market
Outsell announced today that on March 16 at 11 am ET, it will sponsor and co-host a webinar with Thought Leadership Summits titled “Are You Using Aftermarket & Aftercare Services as a CX Differentiator?”
Vehicles are lasting longer, which in turn means consumers are keeping their cars longer. There is more demand than ever for the used market, as well as for RVs and pleasure vehicles. What are you doing (or not doing) to use aftermarket and aftercare services as a customer experience differentiator?
Join the webinar to hear speakers discuss opportunities to improve the customer experience by:
- Creating personalized engagement for “Loyalty Beyond Reason”
- Connecting the customer experience to help steer your focus
- Achieving rapid growth amidst COVID and how customer experience played into that
- Cultivating a “Winning Culture” to differentiate and succeed in the aftersales/service competitive market
Outsell’s Senior Vice President of Customer Engagement and Innovation, Gary Marcotte, will moderate the panel discussion of industry experts and thought leaders, including Eddie Rios of Infiniti, Shelly Chandler of American Tire Distributors, Chris Glenn of RV Retailer, and Ed Roberts of Bozard Ford Lincoln.
Register online to attend the webinar and learn more about how aftermarket customer experience is a key driver in today’s competitive automotive market. This webinar is an introduction to topics that will be further explored at the CXAUTO 2021 summit that will be held virtually June 15-17, 2021.