Advanced Services & Customer Success
Make the most of your Outsell platform – from integration with your marketing and sales programs, to partnering with experienced experts that drive your success.
Implementation & Training
Your assigned Customer Success Representative will be with you every step of the way for implementation and training, ensuring that all primary users are familiar with the platform, and that all stakeholders are kept up to date on program alignment with your goals and success metrics.
Program & Performance Management
Outsell offers full program and performance management, along with monthly or quarterly reviews for your BDC and sales staff, covering engagement metrics, program insights, and ROI analysis.
Advanced Google Analytics Analysis
Our Google Analytics (GA) certified Customer Success Representatives will happily walk you through your GA results each month where Outsell is consistently in the top 1-2 non-search traffic sources for our customers.
Monthly reporting of your program performance shows benchmarks at the industry, market, and dealer level, with custom analytics services available, including a planning session to determine the content and format desired.
Data hygiene is monitored, along with additional data cleansing recommendations.
Custom content development is available, providing additional custom articles with your monthly newsletter.
For dealerships part of dealer groups, monthly program updates and insights can be included, with program announcements and dealer group marketing updates.
Monthly or quarterly reporting of participation and platform engagement is reviewed with your Customer Success Representative, with monitoring of your DMS connection, CRM, and GA setup. Online Tableau access for dealer and dealer group reporting is available, with monthly rollup reporting for key performance metrics for all stores.
If needed, a one-time analysis of your CRM and DMS database can be provided, determining which VINs are still owned by consumers, along with a summary of data quality and returned corrected records.
Marketing & Sales Consultation
We cultivate a consultative relationship with our customers, so that we can assist with all your marketing and sales needs to meet your goals and make the most of your Outsell platform. We prioritize your individual needs just like our platform targets consumers with their individual needs, and we keep an open dialogue to better serve you toward your dealership’s or dealer group’s success.