August 17, 2011
Customer Interaction Center Team Lead, Kelly Bakeman, shares 5 important tips for effectively using Live Chat. Watch the video here, or for more Outsell videos, check out the Outsell YouTube Channel.
June 24, 2011
The first Outsell Product Day was held yesterday starting at 2pm and concluding with presentations around 4:30pm for announcements and celebration of June birthdays. Happy Hour followed with food and drinks, and a Wii gaming system was setup in the Lounge.
The purpose of Product Day was to inform all associates about everything they needed to know about Outsell products across departments, given in the form of presentations split up throughout the day. There were presentations on Live Chat, Email Campaigns, an Overview and look at the Reporting aspects of the Outsell Digital Engagement Platform, a tour of the Innovation Lab where our Development team works, a look at our Mobile Service Club option for dealers and use of QR Codes, and a station to cover our competitive market and industry trends.
Associates earned one raffle ticket for each presentation they attended. The winner of the final drawing for a gift card to Target was Corbett Ortmann in Campaign Operations.
It was especially exciting to see our Live Chat Specialists attending the presentations, as their schedules to fit our 24/7 service can make it difficult to participate in some company-wide functions. We were happy to provide different timeslots of the presentations to make sure as many associates as possible were able to attend.
Example Presentation Slide from Live Chat:
Thank you again to all participants and presenters! We look forward to our next Product Day and how we can improve the experience!