Live Chat Archives | Outsell
August 17, 2011

Dealer Tips: Live Chat

Customer Interaction Center Team Lead, Kelly Bakeman, shares 5 important tips for effectively using Live Chat. Watch the video here, or for more Outsell videos, check out the Outsell YouTube Channel.

The first Outsell Product Day was held yesterday starting at 2pm and concluding with presentations around 4:30pm for announcements and celebration of June birthdays. Happy Hour followed with food and drinks, and a Wii gaming system was setup in the Lounge.

The purpose of Product Day was to inform all associates about everything they needed to know about Outsell products across departments, given in the form of presentations split up throughout the day. There were presentations on Live Chat, Email Campaigns, an Overview and look at the Reporting aspects of the Outsell Digital Engagement Platform, a tour of the Innovation Lab where our Development team works, a look at our Mobile Service Club option for dealers and use of QR Codes, and a station to cover our competitive market and industry trends.

Associates earned one raffle ticket for each presentation they attended. The winner of the final drawing for a gift card to Target was Corbett Ortmann in Campaign Operations.

It was especially exciting to see our Live Chat Specialists attending the presentations, as their schedules to fit our 24/7 service can make it difficult to participate in some company-wide functions. We were happy to provide different timeslots of the presentations to make sure as many associates as possible were able to attend.

Example Presentation Slide from Live Chat:

 

Thank you again to all participants and presenters! We look forward to our next Product Day and how we can improve the experience!

Thursday, June 23rd, starting at 2pm, team leaders from across Outsell will be presenting on our products to help every associate better understand how each element fits into the Outsell Digital Engagement Platform. New and seasoned members of the Outsell team will have the chance to learn more about Live Chat, QR Codes, even our Innovation Lab where the Development Team works their magic. Attendance to product presentations also earns employees raffle tickets for a prize drawing at the end of the day. There will be food, drinks, and fun, all in celebration of the many components that help make our company great. Recap of the event to follow!

Spotlight on Live Chat

Todd Williams, Director of E-Commerce for Mike Castrucci Chevrolet in Milford, OH, chats with Outsell about dynamic use of Live Chat. You can read the transcript of our interview below.

(more…)