August 8, 2011
Dealer Services Manager, Alex Brown
Where were you before coming to Outsell?
[Alex Brown] I consider myself a Renaissance man. Immediately prior to coming to Outsell, I worked in financial services as a Financial Analyst and NASD Branch Office Supervisor. One of my greatest loves was training and growing strong teams and leaders. My time was split between helping families understand the many financial mechanisms available and presenting at training events. My most exciting and challenging training presentation involved around 2000 of my peers! Once you do something like that, stage fright becomes a thing of the past.
My transition to financial services began 16 years prior in the mortgage industry. As one of the youngest people to receive a California real estate license, I constantly needed to overcome the age objection. Thoughtful approaches to presentation and a truly caring heart helped with even the most stubborn of clients. My mortgage acumen afforded the opportunity to work in most areas of the industry, from loan officer, loan processor, underwriter, and wholesale account executive. In fact, I was given the choice of territories when an account executive, and the only clear choice was San Diego, CA. Fun in the Sun and all!
My father taught me at a young age to try as many occupations as possible, not only to garner more experience but to learn empathy for other occupations. Additional places I’ve worked: deli, commercial Salmon fishing, excavation and backhoe, telemarketing, service station, software programming, pipe and cigar sales, and exotic car sales.
What key responsibilities do you have as part of your position at Outsell?
[Alex Brown] As the Dealer Services Manager, my key responsibilities center around three main buckets of activity: On-Boarding, Maintenance, and Cancellation. I manage a team of exceptional Dealer Services Specialists and ensure the proper tools, information, and guidance is available at all times. Our goal is to make enrollment simple, resolve issues quickly, provide clear explanations, and support our internal customers.
What excites you most about the Outsell Digital Marketing Platform?
[Alex Brown] More and more people are going to digital media prior to making purchases. For example, before purchasing my television, I did most of my research online. I never visited an actual store until I knew exactly what I wanted to buy. The Outsell Digital Engagement Platform provides a way for dealers to engage their customers, create a positive experience, and help guide them to making the right purchase. The Platform’s analytics is simply amazing! It is able to determine the best digital marketing media, be they eNewsletter, Live Chat, specially designed campaigns, or SMS messages.
How do you keep active outside of work hours?
[Alex Brown] I am the proud father of an active soon-to-be 3-year-old. Need I say more?
Tell us a little-known fact about you.
[Alex Brown] I have a passion for wrestling… not the kind on television with atomic elbow drops and folding chairs smashed over heads, but the Olympic kind. I wrestled for 10 years in high school, college, and individually afterward. I support our local programs and am a season ticket holder for our local university. The sport is special because of the amount of drive, determination, and mental toughness involved in becoming successful. In addition to wrestling, I branched into Muay Thai, a Thai martial art, because of many of the same characteristics.