August 8, 2011
Dealer Services Manager, Alex Brown
Where were you before coming to Outsell?
[Alex Brown] I consider myself a Renaissance man. Immediately prior to coming to Outsell, I worked in financial services as a Financial Analyst and NASD Branch Office Supervisor. One of my greatest loves was training and growing strong teams and leaders. My time was split between helping families understand the many financial mechanisms available and presenting at training events. My most exciting and challenging training presentation involved around 2000 of my peers! Once you do something like that, stage fright becomes a thing of the past.
My transition to financial services began 16 years prior in the mortgage industry. As one of the youngest people to receive a California real estate license, I constantly needed to overcome the age objection. Thoughtful approaches to presentation and a truly caring heart helped with even the most stubborn of clients. My mortgage acumen afforded the opportunity to work in most areas of the industry, from loan officer, loan processor, underwriter, and wholesale account executive. In fact, I was given the choice of territories when an account executive, and the only clear choice was San Diego, CA. Fun in the Sun and all!
My father taught me at a young age to try as many occupations as possible, not only to garner more experience but to learn empathy for other occupations. Additional places I’ve worked: deli, commercial Salmon fishing, excavation and backhoe, telemarketing, service station, software programming, pipe and cigar sales, and exotic car sales.
What key responsibilities do you have as part of your position at Outsell?
[Alex Brown] As the Dealer Services Manager, my key responsibilities center around three main buckets of activity: On-Boarding, Maintenance, and Cancellation. I manage a team of exceptional Dealer Services Specialists and ensure the proper tools, information, and guidance is available at all times. Our goal is to make enrollment simple, resolve issues quickly, provide clear explanations, and support our internal customers.
What excites you most about the Outsell Digital Marketing Platform?
[Alex Brown] More and more people are going to digital media prior to making purchases. For example, before purchasing my television, I did most of my research online. I never visited an actual store until I knew exactly what I wanted to buy. The Outsell Digital Engagement Platform provides a way for dealers to engage their customers, create a positive experience, and help guide them to making the right purchase. The Platform’s analytics is simply amazing! It is able to determine the best digital marketing media, be they eNewsletter, Live Chat, specially designed campaigns, or SMS messages.
How do you keep active outside of work hours?
[Alex Brown] I am the proud father of an active soon-to-be 3-year-old. Need I say more?
Tell us a little-known fact about you.
[Alex Brown] I have a passion for wrestling… not the kind on television with atomic elbow drops and folding chairs smashed over heads, but the Olympic kind. I wrestled for 10 years in high school, college, and individually afterward. I support our local programs and am a season ticket holder for our local university. The sport is special because of the amount of drive, determination, and mental toughness involved in becoming successful. In addition to wrestling, I branched into Muay Thai, a Thai martial art, because of many of the same characteristics.
April 26, 2011
This past Friday Outsell was proud to host the Entrepreneurial Scholars students (E-Scholars) from the College of Saint Benedict and Saint John’s University in Minnesota. The E-Scholars program provides students the opportunity to design and create their own world-class business venture and is open to all disciplines.
Now on its 7th group of students, the E-Scholars participate in a 3 course sequence in entrepreneurial studies, including national and international travel and several opportunities to meet with successful entrepreneurs.
We were honored to have the opportunity to share the entrepreneurial spirit and background of Outsell with the E-Scholars, who ranged from international students like Jessey Niyongabo from Africa hoping to bring car rental services to campus, to Eden Prairie, MN, native Rebecca Scholz with dreams of starting her own plus-sized wedding dress shop. There were eleven students in all who visited with Outsell, including Director of the Donald McNeely Center for Entrepreneurship, Terri Barreiro, and Management & Entrepreneurship Professor, Paul Marsnik.
November 15, 2010
Outsell Caring Committee Supports Community & Charity Involvement
Along with Outsell’s ongoing contributions to community and charity outreach, The Outsell Caring Committee participates in several worthwhile organizations through monetary and voluntary contributions. One such organization is Bridges to Learning, a non-profit based in Minnesota that provides resources for the education, health, and social development of impoverished children in developing countries.
Bridges to Learning and many other organizations Outsell is proud to be involved with can be found listed on The Outsell Caring Committee section of our webpage.
The Outsell Caring Committee is open to all Outsell employees wishing to participate actively or with individual projects. The Committee was reshaped last year when Account Executive, Justin Kramer, began overseeing the project. Outsell employees were able to vote on the community and charity programs important to them that the committee then chose and is regularly involved with.
Through Bridges to Learning, Outsell is the proud sponsor of Tran Dao Thanh Vy, a first grader at Anh Linh School in Ho Chi Ming City, Vietnam, where she lives with her family. Her birthday is December 27, 2002.
Bridges to Learning, founded by Jerilyn Hirsch and her husband in 2004, provides educational sponsorships for individual children along with direct financial assistance to their schools. Benefits can include nutritional programs, English language instruction, access to healthcare, and even construction of schools and dormitories.
Anh Linh Free School is able to provide breakfast and lunch, monthly haircuts, uniforms, and opportunity for special activities like a day at the water park or camping because of individual donations.
The next Outsell Caring Committee Event is the First Annual Outsell Food Drive with donations going to Joyce Uptown Food Shelf & the Southern Anoka County Assistance program. Please check back for updates on the food drive and other exciting holiday projects.