Our Services: Live Chat
Live Chat is one of our secret weapons of capturing incremental Internet leads from your web site. When Outsell engages prospects, we combine the immediacy of the Internet with the intimacy of a personal connection. We handle inquiries while establishing a customer relationship and collecting vital information that we pass on to you.
Outsell's iBase Research shows that 60% of online chat users expect to purchase a vehicle as soon as possible, 88% within 30 days.
We begin by assigning an Outsell account manager to your account. It's their job to understand your dealership, so your customers have a seamless experience. We tailor our process and responses to different types of inquiries. Our Live Chat agent becomes a part of your organization. Physically, it's as simple as putting a Live Chat button on your Web site.
Outsell agents typically handle inquiries about inventory, vehicle price, service appointments, and more. They call to alert you if a prospect is ready to buy now. They call the right dealer contact when issues arise that require escalation within the dealership, keeping your customer satisfied. Immediate ups are phoned and e-mailed to you and automatically fed to your customer relationship management system in real time.
A chat transcript is provided to give your sales people context, along with detailed information regarding vehicle intentions, financing options and trade-in data. Outsell can schedule appointments at your dealership. We can also send pages of information about vehicles in your inventory, credit applications and directions to your dealership.
Finally, Outsell Live Chat provides a variety of reports that help you track captured chat leads all the way to a final result. For example, we provide a monthly report that identifies the individual chat lead customer you sold a car to, and show the specific return on your investment.
