Live Chat
Next Steps:
Estimate Sales from Live Chat – Calculate the impact of Live Chat on your monthly leads and sales numbers
Chat Live Now – Experience Live Chat for yourself
Did You Know?
- 40% of chatters say they would have surfed away from the dealer site without Live Chat
- Live Chat Ups typically close at a higher rate than the national average for Internet leads, with users typically buying in 48 hours or less at higher gross profit
- 88% of Live Chat users who buy, do so within 1 month
Key Metrics
What You Get
- 28% close rate on chat leads
- 80.1% of chat leads result in showroom visits
- 24/7 virtual live dealer support
- Unlimited sales chat leads and service and parts support
- Instant hot lead SMS / Mobile and CRM notifications to your dealership
How It Works
How do you grab more of the traffic on your dealership website that is surfing away? Outsell’s Live Chat captures browsers on your website and turns them into buyers.
Outsell’s Live Chat agents engage your website’s visitors immediately, engaging them in a dialog and turning them into “ups” and service appointments within minutes.
Once the dialogue is complete, a lead and chat transcript is sent to your CRM system to give your sales and service people immediate visibility and context to the lead.
Features
- Automotive Specialists engage visitors on your website 24 hours a day, 7 days a week
- Unlimited sales chat leads including vehicle intentions, financing options, and trade-in data
- Service, parts and guest sales support – serves your entire dealership
- Bilingual English and Spanish Live Chat Agents
- Hot lead SMS alert to your sales staff for rapid closes
- XML ADF feed of leads and chat transcripts to your dealership’s CRM system
Benefits
- Close more deals and drive more fixed ops revenue
- Work with more qualified prospects
- Drive more traffic from your website to your stores
- Engage after-hours browsers 24 hours a day, 7 days a week
- Provide high-quality, high touch prospect and customer interaction support
Service Options
Basic
Outsell’s basic software solution provides dealers with the ability to design their own Live Chat program and communicate in real time with customers on their web site. This software-only application with no Live Chat agent support is available from any computer with internet access.
Nightwatch
This service provides the dealer with the flexibility of using the dealer-driven live chat service during business hours, and having a Chat Service that is fully supported by Outsell Live Chat agents after published business hours, 7 days a week. Purchase leads from the after-hours activity are uploaded to the dealer CRM and a notification email is sent to the dealer as soon as the chat is closed. Every Monday the dealer receives a summary sheet of the past week’s Chat activity via email.
Full-Service
Outsell’s fully-supported Live Chat Service offers coverage 24 hours a day, 7 days a week. The Live Chat agent contacts the dealer via SMS immediately at the close of each purchase related live chat. The dealership also receives a full transcript of all live chat activity through their CRM and email. A weekly live chat activity summary is also sent to the dealership every Monday.
Interested?
Contact us for a free personalized quote.